FAQ

FactoryNerve is a B2B SaaS platform for manufacturing operations. It helps factories manage daily production reports, track quality metrics, monitor machine efficiency, and digitize their shop-floor workflows.

Visit the registration page and sign up with your work email. You will receive a verification email. Once verified, you can set up your factory profile and invite team members.

We offer a 14-day free trial for new customers with full access to all features. No credit card is required during the trial period.

From your workspace settings, navigate to "Team Members" and use the invite option. You can invite users by email and assign roles (Admin, Editor, Viewer).

We support the latest two major versions of Chrome, Firefox, Safari, and Edge.

SOC 2 Type I audit is currently in progress, with completion expected in Q3 2026. Type II will follow in Q1 2027. We maintain rigorous security controls aligned with SOC 2 criteria.

Yes. We have GDPR-compliant data processing terms available through our Data Processing Addendum (DPA). Data is processed in accordance with GDPR requirements, and we support Data Subject Access Requests.

Primary data storage is in AWS Mumbai (ap-south-1). Cache and CDN data may be processed on Cloudflare's global edge network. No customer data is stored outside India without explicit contractual agreement.

We have a NIST-aligned Incident Response Plan with defined severity levels. Critical incidents are escalated within 15 minutes. We commit to notifying affected customers within 24 hours of confirmed breaches.

Yes. You can export your data at any time in CSV, XLSX, or JSON formats. After account cancellation, data is available for export for 60 days.

No. We never sell personal data. Data is processed solely to provide and improve our Platform services.

Account deletion requests can be submitted through workspace settings or by contacting support.factorynerve.online@redvortexorg.me. We will process the deletion within 30 days, subject to legal retention obligations.

We offer Monthly and Annual subscription plans. The Annual plan includes a discount and additional features. Contact our sales team for enterprise pricing.

Yes. You can upgrade from Monthly to Annual at any time. The prorated amount will be applied to your new billing cycle.

We accept major credit cards (Visa, Mastercard, Amex), UPI, and bank transfers for annual plans. All payments are processed securely through Razorpay.

Yes, we offer discounted pricing for registered non-profit organizations and educational institutions. Contact our sales team for more information.

Yes. Visit status.factorynerve.online for real-time platform status, incident history, and scheduled maintenance notifications.

Yes. We provide a RESTful API with comprehensive documentation. API keys can be generated from your workspace settings. Rate limits apply based on your plan.

Report bugs through the in-app feedback tool or email support.factorynerve.online@redvortexorg.me. Critical security vulnerabilities should be reported to security.factorynerve.online@redvortexorg.me.

Yes. All plans include self-service onboarding with guides and tutorials. Enterprise plans include dedicated onboarding assistance from our customer success team.