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General Support
Response within 24 hours on business days
Best for: Technical issues, account help, feature questions, onboarding assistance.
Sales Inquiries
We typically respond within 4 hours
Best for: Product demos, pricing questions, enterprise plans, multi-factory deployments.
Schedule a demoSupport Hours
Legal & Privacy
Legal inquiries handled within 2 business days
Best for: Privacy requests, data deletion, legal inquiries, DPA requests.
Security & Vulnerabilities
For responsible disclosure of security issues
Best for: Security issues, vulnerability disclosure, penetration testing inquiries.
Business & Partnerships
We reply to partnership inquiries within 3 business days
Best for: Partnership opportunities, media inquiries, integrations.
Billing
Payment and invoice questions answered quickly
Best for: Payment issues, invoice questions, refund requests, plan changes.
How to reach us
FactoryNerve
We're an online-first product — the fastest way to reach us is email, and we respond within one business day.
Emergency Support
Enterprise SLA customers have 24/7 access to our critical incident response team. For all other customers, email support.factorynerve.online@redvortexorg.me with [URGENT] in the subject line.
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