Refund and Cancellation Policy

FactoryNerve operates on a subscription (SaaS) model. You pay a recurring fee to access the platform, and your subscription renews automatically at the end of each billing period unless you cancel.

We offer two billing options:

• Monthly billing— You are charged once per month on your subscription anniversary date.
• Annual billing— You are charged once per year. Annual plans typically come at a discounted rate compared to monthly billing.

Yes. All subscriptions renew automatically at the end of each billing period unless canceled in advance. You will receive an email reminder before renewal. You can turn off auto-renewal at any time from your account settings.

We accept major credit cards (Visa, Mastercard, Amex), debit cards, UPI, and net banking through our payment partners Stripe and Razorpay. Payment is collected at the start of each billing period.

Cancellation is self-service from your account settings:

1. Go to Settings → Subscription.
2. Click Cancel Subscription.
3. Follow the prompts to confirm cancellation.

If you encounter any issues, email billing@factorynerve.online and our team will process it manually.

Cancellation takes effect at the end of the current billing period. You retain full access to the platform until that date. We do not provide immediate cancellations with prorated refunds (except as noted in Section 3 for annual plans).

After cancellation, you have 60 daysto export your data. During this period, your account enters a read-only state — you can log in, view, and export your data, but you cannot create new records or use active features.

After 60 days, your account and all associated data will be permanently deleted from our systems, subject to any legal retention obligations we may have. We recommend exporting your data before cancellation.

Monthly subscriptions are non-refundable. Because you are billed month-to-month and can cancel at any time before the next billing date, we do not offer refunds for partial months or unused time within a billing period.

Annual subscriptions may qualify for a prorated refund if you cancel within the first 30 days of the annual term. The refund amount will be prorated based on the remaining months in the annual term, minus any service already used.

After the first 30 days of an annual subscription, no refunds are available. However, you may continue using the service for the remainder of the paid annual term.

If you experience a critical technical issue that prevents you from using the platform and we cannot resolve it within 5 business days, we may, at our discretion, issue a prorated refund or service credit. Each case is reviewed individually by our support team.

Refund requests must be submitted within 7 days of the charge date. Requests received after this window will not be considered, except in cases of demonstrable technical failure on our part.

We stand behind our platform. If you are a new customer and FactoryNerve does not meet your needs within the first 14 days of your paid subscription (monthly or annual), contact us for a full refund. This trial-period guarantee applies once per customer.

Send an email to billing@factorynerve.online with the following information:

• Account email address
• Company or factory name
• Invoice number or transaction ID (found in Settings → Billing)
• Reason for the refund request

Refund requests are processed within 5–10 business daysof approval. The refund is issued to the original payment method. Depending on your bank or card issuer, it may take 3–5 additional business days to appear on your statement.

If you believe you have been charged incorrectly (e.g., duplicate charge, wrong amount, unauthorized charge), please contact us immediately at billing@factorynerve.online.

Our billing team will investigate and respond within 3 business days. During the investigation, your account will remain active. If the charge is confirmed to be in error, we will issue a full refund within 5 business days.

Please contact us first before initiating a chargeback. We are committed to resolving disputes directly and quickly. Filing a chargeback without contacting us may delay resolution and result in account suspension. If a chargeback is filed after a refund has already been processed, we may dispute it.

Yes. You can change to a lower-priced plan at any time from Settings → Subscription → Change Plan. The downgrade takes effect at the end of the current billing period. You retain access to all features of your current plan until then.

No. Downgrading does not entitle you to a refund for the remaining portion of the current billing period. The new, lower rate will apply starting from the next billing cycle.

If your new plan does not include certain features (e.g., OCR credits, AI operations, additional users), those features will be disabled at the start of the next billing period. Your existing data is not deleted — you simply lose the ability to create new records using those features.

If a payment fails, we will notify you by email and retry the charge automatically after 3 days. If the second attempt also fails, we will send another notice and retry once more after 7 days.

If payment is not received within 15 days of the original invoice date, your account will be suspended. During suspension:

• You cannot log in to the platform.
• All scheduled reports and notifications are paused.
• OCR processing and API access are disabled.

To restore access, pay the outstanding balance from your account settings or contact our billing team. Once payment is confirmed, access is typically restored within a few minutes.

If the account remains unpaid for 60 days after suspension, we will permanently delete your account and all associated data, subject to legal retention requirements. We will send multiple reminders before deletion.