End User License Agreement

The following capitalised terms have the meanings set forth below:

Subject to the terms and conditions of this EULA, FACTORYNERVE grants You a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Software and Documentation solely for your internal business operations during the applicable subscription term.

Your license is limited to the number of Authorised Users and the service plan specified in your subscription. You may permit Authorised Users to access the Software provided they comply with this EULA. You are responsible for all activities conducted under your account.

All rights not expressly granted to You are reserved by FACTORYNERVE. The Software is licensed, not sold. This EULA does not convey any ownership rights or title in the Software.

You agree that You will not, and will not permit any third party to:

1. Copy, reproduce, modify, or create derivative works of the Software, in whole or in part
2. Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except to the extent expressly permitted by applicable law
3. Rent, lease, lend, sell, redistribute, or sublicense the Software to any third party
4. Use the Software to provide services to third parties (e.g., as a service bureau or ASP) without prior written consent
5. Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the Software
6. Circumvent or disable any security features, licence controls, or usage limits in the Software
7. Use the Software in a manner that violates applicable laws or third-party rights
8. Publish benchmark tests or performance analyses of the Software without prior written permission
9. Use automated tools (bots, scrapers, crawlers) to extract data from the Software beyond permitted API limits

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete account information
• Notify FACTORYNERVE immediately of any unauthorised use of your account
• Ensure that Authorised Users comply with this EULA and all applicable policies
• Not share accounts or credentials between individuals

FACTORYNERVE reserves the right to suspend or terminate accounts that violate this EULA or our Acceptable Use Policy.

Ownership. FACTORYNERVE retains all rights, title, and interest in and to the Software, including all intellectual property rights therein. This EULA does not transfer any ownership rights to You.

Feedback. If You provide suggestions, enhancement requests, recommendations, or other feedback regarding the Software, FACTORYNERVE may use such feedback without restriction or obligation to You.

Your Data.As between You and FACTORYNERVE, You retain all rights to the data, content, and materials You upload or input into the Software (“Your Data”). You grant FACTORYNERVE a limited license to process Your Data solely to provide, maintain, and improve the Software in accordance with our Privacy Policy and Data Processing Addendum.

The Software may incorporate third-party libraries, open source components, and dependencies that are subject to their own license terms. A list of open source components and their applicable licenses is available upon request.

To the extent required by applicable open source licenses, the terms of those licenses will govern the use of those specific components. In the event of a conflict between this EULA and an open source license, the open source license will prevail solely with respect to that component.

Nothing in this EULA restricts your rights under, or grants You rights that supersede, any open source license terms that are irrevocable.

FACTORYNERVE may from time to time provide updates, patches, or new versions of the Software (“Updates”). Updates are subject to the terms of this EULA unless accompanied by a separate license, in which case that license will govern.

FACTORYNERVE reserves the right to modify, deprecate, or discontinue features of the Software with reasonable notice. Material modifications that reduce functionality will be communicated at least 30 days in advance.

Continued use of the Software after an Update constitutes acceptance of any changes to the Software, provided that such changes do not materially alter the terms of this EULA.

Term. This EULA commences on the date You first access the Software and continues until your subscription expires or is terminated.

Termination by FACTORYNERVE. FACTORYNERVE may terminate this EULA immediately if You breach any material term, including but not limited to license restrictions or payment obligations.

Termination by You. You may terminate this EULA by cancelling your subscription and ceasing all use of the Software.

Effect of Termination. Upon termination, your license immediately ceases. You must cease all use of the Software and destroy any copies in your possession. FACTORYNERVE will provide access to Your Data for 60 days after termination in accordance with our Data Retention Policy.

Survival. Sections 3 (License Restrictions), 5 (Intellectual Property), 9 (Disclaimer), 10 (Limitation of Liability), and 11 (Governing Law) survive termination.

This EULA is governed by the laws of India, without regard to its conflict of laws principles. The courts of Shillong, Meghalaya shall have exclusive jurisdiction over any disputes arising under this EULA.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this EULA.

Any dispute arising out of or relating to this EULA shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved within 30 days, it shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Shillong, Meghalaya.

If you have any questions about this EULA, please contact:

For support-related inquiries, please visit our Contact page.